Warranties and Guarantees

Peace of mind before, during and after your installation!

We understand that choosing to install renewable technology is a significant and often once-in-a-lifetime decision.

At Impact Services, we offer industry-leading guarantees and warranties to ensure that you are protected at every stage of your installation. We’ve been in the business for over 15 years, so we know just how important these protections are for home and business owners alike.

If you have any specific questions or concerns not answered on this page, please contact our team in Norwich and we can answer any queries you have.

Contact Us

10 year warranty

Workmanship Warranty: 10 Years*

Our 10-year warranty covers the installation services provided by our registered installers. This ensures peace of mind and long-term protection for your investment. Here are some key features:

✔ Long Warranty Period
The warranty period extends for ten years from the completion date of the installation, providing extensive coverage and support over a significant period.

✔ Transferable
If you sell your property within the warranty period, the warranty can be transferred to the new legal owner, adding value and reassurance for potential buyers.

✔ Easy Claim Process
In case of a defect, simply inform us within the warranty period. We will promptly evaluate the issue and either reinstall the product or provide a refund for the relevant part of the installation service.

✔ Dispute Resolution
Any disputes regarding warranty coverage can be referred to the Renewable Energy Consumer Code’s Complaints Service, providing an additional layer of support and impartial resolution.

✔ Legal Assurance
This warranty is governed by English law and the relevant courts, ensuring that your rights are protected under a robust legal framework.

10 year warranty

Solar Panel Performance Guarantee: 30 Years*

We guarantee the performance of your solar panels for 30 years, the typical lifespan of the panels we install. In the unlikely event that your panels fail to perform as expected during that time, we will pay the difference! Here’s how it works:

1. Quotation and Report
When you request a quote from Impact Services, we will create a report (using MCS-approved software) showing you exactly how much electricity your solar panels are likely to generate over the next 30 years. This includes natural degradation of the panels over time.

2. Monitoring
Our solar panel installations come with advanced monitoring features, allowing you to see exactly how your system is performing. You will be able to see generation and export data from your system, as well as the overall performance of the panels themselves. Using these monitoring systems, you will be able to see if your panels are underperforming vs. the report we sent.

3. Repayment
If your panels underperform for a sustained period of time, we will refund you the difference! This guarantees you receive the benefits you were quoted when you chose to have your installation.


IMPORTANT
Our 30-year Performance Guarantee covers the performance of the panels themselves, not your expected savings (as this can be influenced by your individual usage). For full T&Cs please speak to us on 01603 304306, or refer to your guarantee documents we have sent you.

Explore Our Services

From solar panels to EV chargers, Impact Services provides the very best quality installations across East Anglia. Explore our full range of services and see how we can help transform your home or business.

Our Services

Terms and Conditions

For our full terms and conditions, please refer to you guarantee/warranty certificates presented during your quote. Alternatively, please contact our office on 01603 304306.