1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.
We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Who We Are
Impact Services (“we”, “us”, “our”) is the data controller responsible for your personal data.
If you have any questions, you can contact us at:
Email: info@impact-services.co.uk
3. What Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number(s)
- Property address and postcode
- Service selections (e.g. solar, battery storage, EV charging, air conditioning)
- Booking details (preferred dates and times)
- Information you provide in enquiry or booking forms
- Technical data (IP address, browser type, cookies)
4. How We Collect Your Data
We collect data when you:
- Fill out a contact or booking form
- Book a survey through our website
- Contact us via email or phone
- Use our website (via cookies and analytics tools)
5. How We Use Your Data
We use your data to:
- Schedule and carry out surveys
- Communicate with you about your booking
- Provide and manage our services
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
6. Survey Booking Information
When you book a survey through our website, we collect personal information including your name, contact details, property address, postcode, selected services, preferred appointment date, and any additional information you provide.
This information is used to:
- Arrange and deliver your requested survey
Communicate with you about your booking
Prepare for and carry out the service
Important:
Please avoid submitting sensitive personal information (such as health or medical details) unless it is necessary for us to carry out the service.
7. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract – to provide the services you request
Legitimate Interests – to manage and improve our business
Legal Obligation – to comply with applicable laws
Consent – where required (e.g. marketing communications)
8. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third parties, including:
IT and website service providers
Booking and hosting platforms, including Lovable
Professional advisors (e.g. legal, accounting)
These providers process data on our behalf and are required to do so securely and in accordance with data protection laws.
9. International Transfers
Some of our service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
10. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Comply with legal and regulatory requirements
- Resolve disputes
11. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise your rights, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO).
12. Cookies
We use cookies to improve your experience and analyse website traffic.
Where required, you will be asked to consent to non-essential cookies.
For more information, please see our Cookie Policy.
13. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this policy or your data, please contact:
Impact Services
Email: info@impact-services.co.uk